Cancellations & Returns

Return Policy

We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

How to Return an Item

• To initiate a return, please contact us at info@hanrogulf.com or call +971 4 242 0770.
• Items must be returned in their original condition, unworn and with all tags attached.
• A return shipping label will be provided upon approval of your return request.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled but may be returned following our return policy.

If we are unable to contact you regarding a pricing or availability issue, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to the original method of payment.

International Returns

International orders are subject to duties/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at time of delivery. Hanro Gulf is not responsible for these fees. For information concerning international returns, please contact us directly.